We Are Searching Professional Male Reservation Staff Only Indian

Others

Job Id :1000521609

Description

Duties and Responsibilities of Reservation Staff
Handle Reservations
Receive booking requests by phone, email, website, or in person.
Make, modify, and cancel reservations as requested by customers.
Provide Information
Explain room types, rates, packages, services, and availability.
Answer customer inquiries accurately and professionally.
Maintain Reservation Records
Enter and update booking details in the reservation system.
Ensure all guest information is accurate and complete.
Confirm Bookings
Send reservation confirmations to guests.
Verify booking details, special requests, and payment information.
Coordinate with Other Departments
Communicate guest requirements to front office, housekeeping, sales, and other relevant departments.
Ensure smooth guest arrivals and departures.
Manage Availability and Inventory
Monitor room availability and booking status.
Help maximize occupancy and revenue by following reservation policies.
Process Payments and Deposits
Collect booking deposits when required.
Verify payment methods according to company procedures.
Handle Customer Complaints and Requests
Resolve reservation-related issues professionally.
Escalate complex problems to supervisors when necessary.
Prepare Reports
Generate daily reservation and occupancy reports.
Maintain accurate records for management review.
Deliver Excellent Customer Service
Respond promptly to guest inquiries.
Maintain a friendly, professional, and helpful attitude at all times.

Basic Details

Location : Region: Manama

Qualification :

Posted :

Job Type : Full-Time

Company : Bahrain Jobs

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