The Administrator is responsible for overseeing and coordinating daily administrative operations to ensure efficient office functionality. This role supports management, staff, and external stakeholders by handling documentation, communication, scheduling, compliance tracking, and general office management.
Manage daily office operations and administrative workflows
Maintain organized filing systems (physical and digital)
Handle incoming correspondence, emails, and phone calls
Prepare reports, letters, and internal documentation
2. Coordination & Communication
Coordinate meetings, schedules, and appointments
Liaise with vendors, clients, and service providers
Support inter-departmental communication
Assist management with operational follow-ups
3. HR & Compliance Support
Maintain employee records and documentation
Assist with onboarding and documentation processes
Monitor visa, LMRA, and compliance documentation (if applicable)
Track leave records and attendance
4. Financial & Procurement Assistance
Prepare purchase requests and follow up on approvals
Assist with invoice tracking and basic expense reporting
Coordinate office supply procurement
5. Reporting & Data Management
Maintain accurate data entry records
Generate operational and administrative reports
Ensure confidentiality of company information
Qualifications & Requirements
Diploma or Bachelor’s degree in Business Administration or related field
2+ years experience in administrative role
Strong organizational and multitasking skills
Proficiency in MS Office (Word, Excel, Outlook)
Strong written and verbal communication skills
Attention to detail and ability to maintain confidentiality
Key Competencies
Time Management
Organizational Skills
Communication Skills
Problem-Solving
Professionalism
Ability to work under pressure
Performance Indicators (KPIs)
Accuracy of documentation
Timeliness of reporting
Office efficiency levels
Compliance tracking accuracy
Management satisfaction
If you want, I can tailor this specifically for:
Telecom industry
Government contracting
Construction company
IT company
Or make it more junior / senior level
Just tell me the industry and level.
telecom.
Here is a Telecom-specific Job Description – Administrator, tailored for field operations and telecom service environments (suitable for companies like Transworld IT handling fiber / OSS / field teams).
Job Description – Telecom Administrator
Position Title:
Telecom Administrator
Department:
Operations / Network Operations / Field Services
Reports To:
Operations Manager / Project Manager
Job Summary
The Telecom Administrator is responsible for supporting telecom field operations by managing service orders, coordinating technicians, maintaining documentation, tracking KPIs, and ensuring compliance with telecom regulatory and client requirements.
This role acts as the operational backbone between field teams, customers, and management to ensure smooth service delivery.
Key Responsibilities
1. Field Operations Coordination
Receive and log service orders (installation, maintenance, fault repair)
Assign tickets to field technicians
Monitor job completion timelines and SLA compliance
Track daily field productivity and closures
Follow up on pending or delayed tasks
2. System & Ticket Management
Update OSS / CRM / MIMS / internal systems
Maintain accurate service records
Prepare daily and weekly performance reports
Monitor open vs closed tickets
Escalate critical issues to management
3. Client & Stakeholder Communication
Coordinate with customers for appointment confirmations
Liaise with client representatives (e.g., BNET / ISP partners)