Call Center Agent Job In Bahrain

Call Center

Job Id :1000398565

Description

Responsibilities:
• Handle Inbound and Outbound Calls:
• Make outbound calls to customers for follow-ups, surveys, and marketing purposes.
• Address customer inquiries regarding products, services, billing, and technical issues.
• Provide accurate and comprehensive information to customers.
• Identify and troubleshoot problems customers are facing.
• Escalate unresolved issues to appropriate departments or higher management when necessary.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Data Entry and Documentation:
• Accurately enter and update customer information in the company database.
• Achieve individual performance metrics, including call handling time, customer satisfaction scores, and resolution rates.


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Basic Details

Location : Region: Budaiya

Qualification :

Posted :

Job Type : Full-Time

Company : Bahrain Jobs

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