IT Helpdesk. Job In Bahrain

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Job Id :1000400243

Description

IT HelpDesk
Job Responsibilities:
Providing 1st line technical support to customers – taking enquiries by phone and email
Dealing with problems for hardware, such as servers, computers and printers, and software programs
Asking questions about the problem and explaining possible solutions
Dealing with common or basic technical issues such as resetting passwords
Using automated diagnostic programs to solve network problems
Updating knowledge bases with details of common problems which customers can view online
Using helpdesk software to log calls with descriptions of issues, progress and solutions
Passing calls to a team of 2nd line support analysts if the problem is more complex
Arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email.
Minimum 3 years of relevant experience is a must
Job Type: Full-time
Salary: Up to 1500 per month
Application Deadline: 31/05/2024

Interested candidates should send their CVs with appropriate Ref Code to

Basic Details

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Job Type : Full-Time

Company : Bahrain Jobs

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