Customer Service Officer Job In Bahrain

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Description

Job Title: Customer Service Officer
Direct Line Manager: Customer Service Supervisor
Dotted Line Manager: Operations
Net Salary to Candidate ‐ best salary + Other Expenses will be against actual invoices (Government Charges, Conditional Charges
and End of Benefits)
Job Purpose:
To ensure the delivery of smooth, efficient, and consistent best practices of the functions of the Customer Service Desk. You will be responsible
for delivering bespoke processes.
and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations
are constantly met.
Job Qualifications:
• A minimum of high school degree, diploma, or equivalent degree.
• At least 1 year of customer service experience or in a customer‐oriented role.
• Proficiency in English language is a must (written & spoken), secondary language (Arabic) is preferred.
• Proficiency in using Microsoft Office applications.

Key Tasks:
• To ensure smooth and efficient operations at the Customer Service desks by providing all Customers with bespoke quality services and ensuring
that their expectations are
constantly met.
• To have a high level of product knowledge of the property and its facilities as well as the city where the asset is located.
• To handle general inquiries received at the Customer Service desks from internal and external Customers.
• To ensure that the Customer Service Team leader and Supervisor are updated and informed about all feedback received from Customers at the
Customer Service desks.
• To answer telephone calls at the Customer Service desks for any queries.
• To capture and log all customers' requests and complaints in the system.
• Handle Customer complaints according to the department’s processes and SOPs.
• Prepare shift closing at the end of each shift according to the department’s processes and SOPs.
• Assist fellow Customer Service Officers, whenever required.
• To carry out meet and greet duties, whenever required, for tour related groups, schools etc.
• To provide accurate information to Customers related to running promotions set by the Marketing department and ensure execution as per the
set SOP.
• To actively promote, sell and upsell MAFP Gift Cards and carry out all related processes and procedures.
• To promptly and accurately carry out the registration of eCoupon procedures required ensuring that department’s processes and SOPs are
always adhered to.
• Responsible for handling the products sold at the Customer Service desk by maintaining accurate inventory levels and strictly following all
accounting‐ related procedures. Report any discrepancies directly and immediately to the Customer Service Team Leader or Supervisor.
• Assist the Customer Service Team Leader/Supervisor in gathering information related to the in‐store merchandise and activities such as sales
and promotions.
• Regularly audit all in‐mall directories to ensure that all information is up‐to‐date. Report any discrepancies to the Customer Service Supervisor.
• Ensure media enquiries are acknowledged and referred to the appropriate colleague or department.
• To carry out Call Centre duties (if applicable) when scheduled, adhering to the department processes and SOPs.
• Assist in monitoring all asset facilities, signage and common areas; to ensure that the mall is always in an immaculate condition and report any
problems or concerns
immediately to the Customer Service Team Leader/Supervisor.
• Responsible of the tidiness and cleanliness of the Customer Service desks.


Email CV :

Basic Details

Qualification :

Posted : 3 years ago

Job Type : Full-Time

Company : Bahrain Jobs

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