JOB DESCRIPTION: PROPERTY MANAGER
Required Background: Hotel / Hospitality Industry Experience
1. Job Title
Property Manager
2. Job Purpose
The Property Manager is responsible for overseeing the daily operations, maintenance, leasing, sales coordination, and overall management of residential and commercial properties. The ideal candidate should have a strong background in hotel management or the hospitality industry, with excellent customer service, operational management, and team leadership skills.
The candidate must ensure that all properties are well maintained, tenants and clients receive excellent service, occupancy targets are achieved, and company policies are followed.
3. Key Job Responsibilities
A. Property Operations and Management
- Oversee the daily operations of all assigned residential and commercial properties.
- Ensure properties are clean, safe, well maintained, and ready for occupancy.
- Conduct regular property inspections and prepare inspection reports.
- Coordinate with maintenance, housekeeping, security, and other operational teams.
- Ensure that all property-related issues are resolved promptly.
- Maintain proper records of property conditions, maintenance activities, and operational expenses.
B. Hotel and Hospitality Operations
- Apply hotel management standards to property operations and customer service.
- Ensure a high standard of cleanliness, presentation, and guest or tenant satisfaction.
- Coordinate with housekeeping and maintenance teams to ensure properties meet hospitality standards.
- Handle guest and tenant complaints professionally and ensure timely resolution.
- Monitor service quality and implement improvements to enhance customer satisfaction.
- Ensure a professional and welcoming environment for tenants, guests, and visitors.
C. Leasing and Rental Management
- Manage property listings, rental enquiries, viewings, and tenant follow-ups.
- Coordinate lease agreements, renewals, move-ins, and move-outs.
- Monitor rental payments and follow up on outstanding amounts.
- Maintain updated records of available, occupied, and vacant properties.
- Develop strategies to improve occupancy rates and reduce vacant periods.
- Build and maintain good relationships with tenants, landlords, and property owners.
D. Sales and Marketing Coordination
- Coordinate with the sales and marketing team to promote available properties.
- Ensure property listings on websites and social media platforms are accurate and updated.
- Arrange property viewings and follow up with prospective tenants and buyers.
- Identify new business opportunities and potential clients.
- Support the achievement of rental, sales, and occupancy targets.
- Monitor market trends, rental rates, and competitor activities.
E. Maintenance and Facilities Management
- Supervise preventive and corrective maintenance activities.
- Coordinate with technicians and external contractors for repairs and maintenance.
- Ensure that air conditioning, electrical, plumbing, and other essential systems are functioning properly.
- Monitor maintenance costs and obtain approvals for major repairs.
- Ensure compliance with applicable health, safety, and property maintenance requirements.
- Maintain records of maintenance requests, work orders, and completed repairs.
F. Financial and Administrative Responsibilities
- Prepare and monitor property operating budgets and expenses.
- Track rental income, outstanding payments, and maintenance costs.
- Prepare monthly operational and occupancy reports for management.
- Maintain accurate property documentation, contracts, and tenant records.
- Ensure that expenses and purchases are properly approved.
- Identify opportunities to reduce operating costs without compromising service quality.
G. Team Management and Leadership
- Supervise property staff, maintenance personnel, housekeeping teams, and other assigned employees.
- Prepare work schedules and allocate duties according to operational requirements.
- Monitor employee attendance, performance, discipline, and productivity.
- Train employees on customer service, professional conduct, and operational procedures.
- Coordinate with the HR department regarding staffing, attendance, and employee-related matters.
- Ensure that all employees follow company policies and management instructions.
H. Compliance and Reporting
- Ensure that properties are managed in accordance with applicable Bahrain laws and regulations.
- Maintain proper tenancy agreements, property documents, and operational records.
- Report major complaints, incidents, financial concerns, and maintenance issues to management.
- Prepare regular reports on occupancy, rental collection, maintenance, and property performance.
- Protect company assets and maintain the confidentiality of business information.
4. Required Qualifications and Experience
- Bachelor's degree or diploma in Hotel Management, Hospitality Management, Business Administration, Real Estate, or a related field.
- Minimum 3–5 years of experience in property management, hotel operations, or hospitality management.
- Previous experience in hotel operations, facilities management, serviced apartments, or residential property management is preferred.
- Experience supervising housekeeping, maintenance, and operational teams.
- Knowledge of property leasing, rental agreements, customer service, and maintenance coordination.
- Experience handling customer complaints and resolving operational issues.
- Knowledge of property management systems and Microsoft Office applications.
- Experience working in Bahrain or the GCC is an advantage.
5. Required Skills and Competencies
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong customer service and complaint-handling abilities.
- Good negotiation and problem-solving skills.
- Knowledge of hotel service standards and property maintenance.
- Ability to manage multiple properties and operational priorities.
- Strong organizational and administrative skills.
- Good financial awareness and cost-control capabilities.
- Ability to prepare reports and communicate effectively with senior management.
- Professional attitude, integrity, and accountability.
6. Key Performance Indicators (KPIs)
The Property Manager's performance will be evaluated based on:
1. Occupancy Rate: Maintaining and improving property occupancy.
2. Rental Collection: Ensuring timely collection of rental payments.
3. Customer Satisfaction: Maintaining positive tenant and guest feedback.
4. Maintenance Response: Ensuring timely resolution of maintenance complaints.
5. Property Condition: Maintaining cleanliness, safety, and presentation standards.
6. Cost Control: Managing operating expenses within approved budgets.
7. Sales and Leasing: Achieving agreed rental and sales targets.
8. Team Performance: Ensuring staff productivity, attendance, and discipline.
9. Reporting Accuracy: Submitting accurate and timely management reports.
10. Compliance: Ensuring adherence to company policies and applicable regulations.