We Are Looking For Admin & Customer Service Staff

Admin

Job Id :1000531408

Description

Job Summary

The Customer Service Representative is responsible for delivering front-line support to guests, boat owners, and visitors at Amwaj Marina. This role involves managing customer inquiries, berth reservations, and service requests, while coordinating with internal teams to ensure a seamless marina experience. The position requires strong communication skills, attention to detail, and the ability to maintain high service standards in a marine hospitality environment.


General Duties and Responsibilities:

• Welcome and assist marina guests, boat owners, and visitors with a courteous and professional demeanor.
• Handle all inquiries, bookings, and customer requests via phone, email, and face-to-face interactions.
• Manage berth reservations and update customer records using marina management software.
• Liaise with the operations team to coordinate guest services, including docking assistance, fueling, and technical support.
• Resolve customer concerns and complaints promptly, ensuring complete guest satisfaction.
• Provide accurate information on marina facilities, services, and local amenities.
• Maintain the reception and guest service area to the highest standards of cleanliness and organization.
• Support marina events, VIP arrivals, and other guest experience initiatives as required.
• Uphold health, safety, and environmental standards in all interactions.
• Prepare daily reports and assist with administrative tasks related to guest services.


QUALIFICATIONS & EXPERIENCE

• High school diploma required; diploma or degree in Hospitality, Business Administration, or related field preferred.
• Minimum of 2 years' experience in customer service, preferably in hospitality, tourism, or marine industry.
• Excellent verbal and written communication skills in English (Arabic is an asset).
• Strong interpersonal skills with a demonstrated ability to handle guest interactions professionally.
• Ability to remain calm under pressure and manage multiple tasks efficiently.
• Flexible availability, including weekends, holidays, and shift-based schedules.

Interested applicant can send their CV in this email address bahrainhr2024@gmail.com

Basic Details

Location : Region: Manama

Qualification :

Posted :

Job Type : Full-Time

Company : Bahrain Jobs

Contact Info

Mobile : Not-Mentioned

Alternate Mobile : Not-Mentioned

Email : bahrainhr2024@gmail.com

By using our site, you acknowledge that you have read and understand our Cookie & Privacy Policy, and our User Agreement .