The Maintenance Supervisor is responsible for supervising and coordinating the daily maintenance activities of buildings, facilities, equipment, and mechanical and electrical systems. The role ensures that all maintenance work is completed safely, efficiently, and in accordance with company standards, safety regulations, and operational requirements.
Key Responsibilities
Maintenance Operations
- Supervise daily maintenance activities and assign tasks to technicians and maintenance staff.
- Oversee the maintenance, inspection, repair, and servicing of building systems and equipment.
- Ensure proper operation of HVAC and air-conditioning systems, electrical systems, plumbing, pumps, and other building services.
- Coordinate preventive, corrective, and emergency maintenance activities.
- Monitor the condition of equipment and recommend repairs, upgrades, or replacements when necessary.
- Conduct regular inspections of buildings, common areas, plant rooms, and technical equipment.
HVAC and Air-Conditioning Maintenance
- Supervise the servicing and repair of air-conditioning units and related equipment.
- Maintain records of AC units, including locations, refrigerant types, capacities, and maintenance history.
- Monitor refrigerant leaks, system performance, and equipment efficiency.
- Identify aging or obsolete equipment and recommend suitable replacement options.
- Coordinate with specialized HVAC contractors when major repairs or system replacements are required.
Team Supervision
- Allocate daily work assignments and monitor technicians' performance.
- Ensure maintenance personnel follow approved procedures and safety requirements.
- Provide technical guidance and support to maintenance staff.
- Monitor attendance, productivity, and completion of assigned tasks.
- Identify staff training needs and recommend appropriate technical training.
Preventive Maintenance and Documentation
- Prepare and implement preventive maintenance schedules.
- Maintain accurate records of work orders, inspections, repairs, and equipment servicing.
- Update the asset register and maintenance inventory.
- Track recurring equipment failures and recommend corrective actions.
- Prepare daily, weekly, and monthly maintenance reports for management.
Contractors and Materials
- Coordinate with external contractors and service providers.
- Monitor the quality and timely completion of contracted maintenance work.
- Check spare-parts requirements and maintain appropriate stock levels.
- Prepare material requests and estimates for maintenance works.
- Verify completed work before approving it for closure or reporting completion to management.
Health, Safety, and Compliance
- Ensure all maintenance activities comply with applicable health and safety requirements.
- Enforce the use of appropriate personal protective equipment (PPE).
- Ensure safe working practices when dealing with electrical equipment, HVAC systems, machinery, and other building services.
- Report hazards, incidents, equipment defects, and unsafe conditions.
- Ensure work areas are kept clean, organized, and safe.
Customer Service and Communication
- Respond to maintenance requests and complaints from tenants, occupants, and building management.
- Prioritize urgent repairs and minimize disruption to building operations.
- Communicate maintenance progress and expected completion times.
- Escalate major technical issues, safety concerns, and budget requirements to management.
Qualifications and Experience
- Diploma or degree in Mechanical Engineering, Electrical Engineering, HVAC, Facilities Management, or a related technical field.
- Minimum 3–5 years of relevant maintenance experience, preferably with supervisory responsibilities.
- Experience in building maintenance, facilities management, and HVAC systems.
- Knowledge of electrical, plumbing, mechanical, and air-conditioning systems.
- Experience in preventive maintenance planning and maintenance reporting.
- Good leadership, problem-solving, communication, and organizational skills.
- Basic computer skills, including Microsoft Excel, Word, and maintenance management systems.
- Knowledge of applicable health and safety procedures.
Key Performance Indicators (KPIs)
Performance will be evaluated based on:
- Completion rate of scheduled preventive maintenance.
- Response time to maintenance requests and emergencies.
- Reduction in recurring equipment failures and breakdowns.
- Compliance with health and safety requirements.
- Maintenance costs and effective use of materials.
- Accuracy of maintenance records and asset registers.
- Quality and timeliness of completed maintenance work.
- Tenant and building occupant satisfaction.
Required Skills and Competencies
- Strong technical troubleshooting and diagnostic skills.
- Effective team leadership and staff coordination.
- Ability to prioritize tasks and manage emergency situations.
- Good communication and reporting skills.
- Budget awareness and inventory management.
- Attention to detail and commitment to safety.
- Ability to work independently and coordinate multiple maintenance activities.
General Duties
The Maintenance Supervisor shall perform other reasonable maintenance-related duties assigned by management to ensure the safe, reliable, and efficient operation of the organization's buildings, facilities, and equipment.