Merchant Coordinator Job In Bahrain

Coordinator

Job Id :1000525187

Description

To successfully onboard, train, and support merchant partners on YooPlatform while ensuring high-quality merchant experience, operational readiness, and successful adoption of the platform for the merchant network.

Tasks and Responsibilities:

1 Manage the complete merchant onboarding process from initial registration to activation.
2 Support the installations of the YooPlatform solutions on the merchant device.
3 Conduct on-site visits to merchant locations to verify operational readiness and connectivity requirements.
4 Train merchant owners and staff on YooPlatform features, redemption processes, customer handling, and reporting
5 Collect, verify, and process merchant agreements and compliance documentation.
6 Configure merchant accounts including business profiles, products, services, promotions, pricing, and operating hours.
7 Ensure merchants meet all onboarding and compliance requirements before going live.
8 Provide ongoing operational support and act as the primary contact for merchants.
9 Troubleshoot operational and technical issues by coordinating with Product and Technical teams.
10 Monitor merchant activity and engagement to improve adoption and utilization.
11 Gather merchant feedback and recommend platform improvements
12 Maintain accurate onboarding records, visit reports, and CRM updates
13 Meet merchant onboarding KPIs and SLA targets.
14 Build long-term relationships with merchants to maximize satisfaction and retention.
15 Complete any other assignments or responsibilities as defined by management on a daily or continuing basis.

Qualifications
• Bachelor's Degree in Business Administration, Marketing, IT or related discipline.
• Minimum 3 years' experience as Merchant Coordinator or Merchant Success Executive.
• Previous experience with digital marketplace/app companies preferred:
o Talabat
o Jahez
o Ahlan
o HungerStation
o Careem
o Similar merchant platform companies
Skills
• Merchant Relationship Management
• Customer Service
• Excellent Communication
• Training & Presentation
• CRM systems
• Microsoft Office
• Problem Solving
• Time Management
• Arabic & English preferred
• Driving License is must.

Strictly NO direct Calls or Whatsapp calls.
Send you CV to parkpoint.hr@gmail.com or whatsapp on 32252228

Basic Details

Location : Region: Sanabis

Qualification :

Posted :

Job Type : Full-Time

Company : Bahrain Jobs

Contact Info

Mobile : +973 32252228

Alternate Mobile : Not-Mentioned

Email : parkpoint.hr@gmail.com

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