Reception, Secretary And Customer Service

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Report

Description

1. Greeting walk-in customers in polite, prompt, helpful manner and provides any necessary
information or instructions and deal with customer needs & inquiries.
2. Answer the phone in pleasant manner and maintain clean, orderly reception area including
waiting areas and bathrooms.
3. Receiving ready results from the lab manager to be revised & checked. Ensure that the
results are complete, signed, and free from fees and for the same customer. Keep ready
results in an organized manner to be delivered to the customer upon arrival, deliver the
results to the customer once the receipt is taken, faxing ready results to referring clients and
follow-up customers who were late in receiving their test results.
4. Using Al Borg laboratory computer system for registration and creating job orders and
issuing bills for customers upon receiving fees. Prepare airway bills, direct courier service to
collect samples from the referral clients. Promptly hand or mail all completed records to the
lab coordinator office on weekly basis.
5. Directing customers to the lab manager or his/her designee for any queries, deal with walkin customers complaints and directing them to fill up the complaint report.
6. Hand filled customer satisfaction survey form to each walk-in customer and collect surveys
from them, call customers to obtain information on survey questionnaire in case the
customer did not attend.
7. Print out the daily cash revenue report for balance, send Lab request and
deleted job orders to the accounting department and providing Word-processing and
secretarial support; make preparations for council and committee meetings.
8. Perform other related duties as assigned.
RESPONSIBLE FOR
 Receiving the incoming calls
 Responsible for doing the outgoing calls to any of our lab client
 Sending & receiving the emails
 Sending MEMOS to the related client
 Communicate any medical inquires from the client to the assigned
responsible person or lab director.
1- Incoming calls response and Response to any inquires
2- Customer complaint receipt
3- communications with the pre analytical area
4- referral lab results follow up
5- Faxing or e-mailing to any required document
QUALIFICATIONS
Bachelor is preferred.
Knowledge:
1. Knowledge of reception tasks, clinic policies/procedure
2. Knowledge of how to use office equipment including phone & computer.
3. Knowledge of dealing with customers.
Skills:
1. Literate in Computer Systems.
2. Good in spoken and written both English and Arabic.
3. Communication Skills.
Abilities:
1. Ability to communicate clearly in person and on the phone and establish/ maintain
cooperative relationships with customers and staff.
2. Ability to organize and prioritize tasks effectively.
3. Ability to read, understand and follow oral written instructions.
4. Ability to work under pressure.
5. Self motivated.

Basic Details

Location : Region: Manama

Qualification :

Posted : 4 months ago

Job Type : Full-Time

Company : Bahrain Jobs

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