Repair Technician – Phones, PCs & Game Consoles

Technician

Job Id :1000497570

Description

POSITION DETAILS:
The Repair Technician position serves customers by checking in devices, informing customers of repair options, and completing repairs. This position requires a basic understanding of electronic devices and repair, including smartphones, tablets, computers, and video game consoles.
Tasks and Responsibilities:
– Diagnose, troubleshoot, and repair a variety of devices including smartphones, tablets, computers (PC/Mac), and video game consoles
– Provide accurate and knowledgeable recommendations for problem resolution
– Clearly explain complex technical issues to customers in simple, easy-to-understand terms
– Provide repair and replacement estimates to customers
– Ensure that all repairs meet or exceed quality standards
– Greet customers in a friendly manner and maintain a positive work environment
– Answer incoming calls to the store with a professional, courteous, and friendly demeanor
– Deliver exceptional customer service to ensure customers have an enjoyable and seamless experience
– Track all devices and inventory accurately, safeguarding all store stock
– Utilize the point-of-sale system to maintain up-to-date records of customer information and repair status
– Maintain cleanliness and a professional appearance in the store
Note: The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Duties may change at any time. There are opportunities for growth, as we strongly believe in promoting from within.
BASIC QUALIFICATIONS
Outstanding customer service skills


Excellent technical, problem-solving, and analytical skills


Exceptional organizational skills


Strong written and oral communication skills


Proficient in Microsoft Office


Ability to work effectively in a team environment


Flexible availability, including weekends and holidays


High school diploma or GED


Soldering skills and prior experience with video game console and computer repair preferred


PREFERRED QUALIFICATIONS
A+ Certification


Hands-on experience repairing smartphones, tablets, computers, and video game consoles


Technical degree or certification in Electronics or Consumer Electronics


Previous experience working in a retail electronics environment


Basic Details

Location : Region: Manama

Qualification :

Posted :

Job Type : Full-Time

Company : Bahrain Jobs

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