L1 Support Engineer Job In Bahrain

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Description

L1 Support Engineer

About Kanoo Elite:

Kanoo Elite is a GCC (Gulf Cooperation Council) based global level consulting and outsourcing firm leveraging deep technology expertise, strong industry experience and a comprehensive portfolio of services. We have constantly strengthened the proposition of providing an end-to-end experience to customers with strong strategy and design skills, implementation and technical abilities and industry leading sustenance models.

For more information, visit Company website:


Position: L1 Support Engineer

Location: Riyadh
Roles & Responsibilities:



• Address user tickets regarding hardware, software, and networking issues.
• Set up and configure new systems, including hardware and software.
• Diagnose and resolve technical issues, both on-site and remotely.
• Perform routine maintenance and updates on desktop, server and network systems.
• Work with other IT teams to resolve complex issues and improve overall IT service delivery.
• Respond to and resolve basic server-related issues reported by users.
• Continuously monitor server performance and health, addressing any alerts or anomalies.
• Perform initial diagnostics and troubleshooting for server hardware and software issues.
• Assist users with server access and basic configuration tasks.
• Basic active directory knowledge. (User creation, password reset, group policy creation etc.)
• Basic knowledge in service desk tools, monitoring system health, and using remote desktop connections to provide immediate support.
• Basic knowledge on Backup solutions.
• Idea on Microsoft 365 administration. (User creation, password reset, Exchange rule creation etc.)
• Basic knowledge in antivirus installation and troubleshooting.
• Respond to and resolve basic network-related issues reported by users.
• Initial configuration of network hardware and software, including routers, switches, and firewalls.
• Continuously monitor network performance and health, addressing any alerts or anomalies.




Technical Skills Required
• Proven work experience as a Desktop/Server Support Engineer or similar role.
• Hands-on experience with Windows, Linux, and Mac OS environments. Knowledge of network security practices and anti-virus programs.
• Strong problem-solving and multitasking skills.
• Excellent communication skills to provide clear instructions and support to users.
• Basic understanding of server operating systems (Windows Server, Linux), hardware, and networking fundamentals.


Work Experience & Educational Qualifications

• BSc in Computer Science or a relevant field is preferred.
• Relevant certifications such as CompTIA Server+, Microsoft Certified: Azure Fundamentals, Cisco Certified Network Associate (CCNA) or similar are advantageous.
• 3+ year proven experience on desktop, server, network support role.
• Excellent communication, presentation, and writing skills.

Basic Details

Location : Region: Manama

Qualification :

Posted : 2 months ago

Job Type : Full-Time

Company : Bahrain Jobs

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