Front Office Manager job in Bahrain

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Description

Front Office Manager


The Front Office Manager is responsible for overseeing the operations of the front desk, ensuring exceptional guest service, and managing the front office team in a hotel establishment. They are responsible for coordinating all activities related to guest check-in and check-out, reservations, guest inquiries, and providing a positive guest experience. The Front Office Manager also handles administrative tasks, trains and supervises front office staff, and collaborates with other departments to ensure smooth operations.

• Job Responsibilities Guest Service Excellence:
• Ensure a warm, friendly, and efficient welcome for all guests.
• Handle guest complaints and resolve issues promptly, maintaining a high level of customer satisfaction.
• Monitor guest feedback and reviews, taking appropriate actions to address concerns and improve service quality.
• Train and coach front desk staff on providing excellent customer service.
• Front Desk Operations:
• Oversee the daily operations of the front desk, including guest check-in/check-out, reservations, and room assignments.
• Maintain accurate guest records, ensuring confidentiality and adherence to data protection policies.
• Coordinate with housekeeping and maintenance departments to ensure timely room readiness and maintenance.
• Staff Management and Training:
• Recruit, hire, train, and supervise front office staff, including front desk agents, concierge, and bell attendants.
• Create work schedules, manage attendance, and handle performance evaluations.
• Conduct regular training sessions to enhance the skills and knowledge of the front office team.
• Revenue Management:
• Maximize room revenue through effective upselling, cross-selling, and room inventory management.
• Monitor and analyze occupancy levels, rates, and revenue reports, taking necessary actions to optimize revenue.
• Collaborate with the sales and marketing team to implement promotional activities and packages.
• Administrative Tasks:
• Prepare and analyze front office reports, such as occupancy reports, revenue reports, and guest satisfaction surveys.
• Manage the front office budget, control costs, and ensure efficient use of resources.
• Maintain an inventory of front office supplies and equipment, coordinating procurement as needed.
• Safety and Security:
• Ensure compliance with hotel safety and security procedures, including emergency response protocols.
• Monitor and enforce guest and employee security measures, including proper identification and key control.
• Collaboration:
• Collaborate with other departments, such as housekeeping, maintenance, food and beverage, and sales, to ensure smooth interdepartmental operations.
• Participate in regular meetings and communicate effectively with the hotel management team.

Qualifications And Skills

• Bachelor's degree in Hospitality Management or a related field (preferred).
• Proven experience in a supervisory or managerial role within the hotel industry.
• Strong knowledge of hotel operations, front desk procedures, and reservation systems.
• Excellent interpersonal and communication skills.
• Ability to lead and motivate a team, providing guidance and feedback.
• Exceptional problem-solving and decision-making abilities.
• Proficient in using hotel management software and Microsoft Office Suite.
• Flexibility to work shifts, including weekends and holidays.
• Strong organizational and time management skills.

Note: The Front Office Manager job description can vary depending on the hotel's size, type, and specific requirements. The above description provides a general outline of the responsibilities and qualifications typically associated with this role in the hotel industry
Candidates having GCC experience will get Priority.
Best Salary in industry for experienced Candidates

Interested candidates kindly send your resume to sales@atirampremierhotel.com or WhatsApp on +973 37340011

Basic Details

Qualification :

Posted : 2 weeks ago

Job Type : Full-Time

Company : Bahrain Jobs

Contact Info

Mobile : +973 37340011

Alternate Mobile : Not-Mentioned

Email : sales@atirampremierhotel.com

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